Customer support message inbox

Help regarding cashback claims

  • My purchase hasn't tracked. What can I do?
    • For purchases it can take up to 28 days to track, due to the returns policies in place in these stores.

      If it hasn't tracked after 28 days we can help though. Just email myinvoice@youmint.com and provide us with the following:

      - a scanned copy of your store receipt
      - your username
      - the name of the merchant
      - the date of purchase
      - track id on which you did the purchase


To start the claim process, select the merchant and type
of claim you wish to raise